The level 1 Provider directory search is informational only and is not a guarantee of coverage at level 1 for any provider or facility appearing in the directory; this is because some level 1 facilities and physicians may have been added or removed from the Level 1 directory after the directory was last updated. It is recommend that, prior to seeing any physician or going to any facility, that you call the physician's office or facility to verify their level 1 status with the Franciscan Alliance Health Plan. Members should report possible inaccurate, incomplete or misleading information by contacting their local Franciscan Alliance Human Resources representative.