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Message from our President

Bringing common sense, intelligent technology and personalized service to the self-funded market—that’s what we do at UMR.

It’s what we’ve been doing in one form or another for 30 years. 
Our logo has changed and we’ve pulled together three strong TPAs (UMR, Fiserv Health and Midwest Security) to enhance the UMR brand. However, our people remain dedicated, professional and smart, ready to deliver on our five points of value—five points that we know are critical to the success of any benefits plan.

  • You want someone to take care of you and your plan members.  
    Sounds like a simple request but you know how dehumanizing service can be these days…except at UMR. We know plan members want fast, accurate and caring attention. You want a true extension of your human resources team—an extension that cares as much as you do about the success of the plan and the health of the plan members. Delivering personalized service 24/7 and intuitive online resources with relevant and understandable information, UMR leads the industry in terms of performance and service metrics. We stand by that—we’ll guarantee it.


  • We must be flexible to provide the solution that works for you.  
    Our business model is classic TPA—focused on flexibility in plan designs and banking arrangements, customized reporting, multiple care management and wellness programs and access to value-added ancillary services. We can work with multiple partners, including local, regional and national PPO networks, stop loss carriers, and pharmacy benefit managers. 


  • You want to save money.
    We can do that too. Using local, regional and national PPO networks (including UnitedHealthcare’s Options network) we can get you significant discounts. But that’s only the beginning. We provide efficient, effective and advanced claim controls and management to maximize non-network savings as well. That’s why we provide preferred relationships with key stop loss partners, integrated care management and pharmacy benefits administration and consumer-driven health plans.


  • You need technology that works for you.
    That’s what we have—with intelligent, customized and on-demand reporting and in-depth plan analysis we can help you manage your plan, giving you the information you need to make informed decisions. Our online resources and predictive modeling for proactive health and wellness programs provide you with—again—the flexibility you rightly demand.


  • A unique business has unique needs—we understand that.
    We look at the world through your window with specific industry expertise. Drawing upon our experience and insight, we can offer a tailored approach that accounts for the way your industry works. We’ll customize your benefit plans to work exactly the way you need them to work.


Partnering with UMR, you will work with a stable, long-term national TPA that acts local; that can offer you significant savings, flexible service and products and integrated care management as well as ancillary services; that stands ready to fill your needs.

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