Bringing common sense, intelligent technology and personalized service to the self-funded
market—that’s what we do at UMR.
It’s what we’ve been doing in one form or another for 30 years.
Our logo has changed and we’ve pulled together three strong TPAs (UMR,
Fiserv Health and Midwest Security) to enhance the UMR brand. However, our people remain dedicated,
professional and smart, ready to deliver on our five points of value—five points that we know are
critical to the success of any benefits plan.
You want someone to take care of you and your plan members.
Sounds like a simple request but you know how dehumanizing service can be these days…except
at UMR. We know plan members want fast, accurate and caring attention. You want a true
extension of your human resources team—an extension that cares as much as you do about the success
of the plan and the health of the plan members. Delivering personalized service 24/7 and
intuitive online resources with relevant and understandable information, UMR leads the industry in
terms of performance and service metrics. We stand by that—we’ll guarantee it.
We must be flexible to provide the solution that works for you.
Our business model is classic TPA—focused on flexibility in plan designs and banking
arrangements, customized reporting, multiple care management and wellness programs and access to
value-added ancillary services. We can work with multiple partners, including local, regional and
national PPO networks, stop loss carriers, and pharmacy benefit managers.
You want to save money.
We can do that too. Using local, regional and national PPO networks (including
UnitedHealthcare’s Options network) we can get you significant discounts. But that’s only the
beginning. We provide efficient, effective and advanced claim controls and management to
maximize non-network savings as well. That’s why we provide preferred relationships with key
stop loss partners, integrated care management and pharmacy benefits administration and
consumer-driven health plans.
You need technology that works for you.
That’s what we have—with intelligent, customized and on-demand reporting and in-depth plan
analysis we can help you manage your plan, giving you the information you need to make informed
decisions. Our online resources and predictive modeling for proactive health and wellness
programs provide you with—again—the flexibility you rightly demand.
A unique business has unique needs—we understand that.
We look at the world through your window with specific industry expertise. Drawing upon
our experience and insight, we can offer a tailored approach that accounts for the way your
industry works. We’ll customize your benefit plans to work exactly the way you need them to
Partnering with UMR, you will work with a stable, long-term national
TPA that acts local; that can offer you significant savings, flexible service and products and
integrated care management as well as ancillary services; that stands ready to fill your