We recognize that the privacy of your personal information is important. The purpose of this
policy is to let you know how we handle the information collected through the use of this website.
Portions of this website may describe privacy practices applicable to specific types of information
or to information provided on specific web pages.
This policy does not apply to information collected through other
means such as by telephone or in person, although that information may be protected by other
privacy policies. As used in this policy, terms such as “we” or “our” and “Company” refer to UMR
and its current and future affiliated entities, including our parent company UnitedHealth
This website is intended for a United States audience. Any
information you provide, including any personal information, will be transferred to and processed
by a computer server located within the United States.
Cookies and Tracking
The Company uses various technologies, which may include “cookie” technology, to gather
information from our website visitors such as pages visited and how often they are visited, and to
enable certain features on this website. “Cookies” are small text files that may be placed on your
computer when you visit a website or click on a URL. Cookies may include “single-session cookies”
which generally record information during only a single visit to a website and then are erased, and
“persistent” cookies which are generally stored on a computer unless or until they are deleted or
are set to expire.
You may disable cookies and similar items by adjusting your browser
preferences at any time; however, this may limit your ability to take advantage of all the features
on this website. You may also manage the use of “flash” technologies, with the
Flash management tools
available at Adobe's website. Note that we do not currently respond to web browser “Do Not Track”
signals that provide a method to opt out of the collection of information about online activities
over time and across third-party websites or online services because, among other reasons, there is
no common definition of such signals and no industry-accepted standards for how such signals should
other technologies to collect information and to track browsing activity over time and across third
party websites such as web browsers used to read our websites, which websites are referring traffic
or linking to our websites, and to deliver targeted advertisements to you. We do not control these
third party technologies and their use is governed by the privacy policies of third parties using
such technologies. For more information about third party advertising networks and similar entities
that use these technologies, see
to opt-out of such ad networks’ and services’ advertising practices, go to
www.aboutads.info/choices. Once you
click the link, you may choose to opt-out of such advertising from all participating advertising
companies or only advertising provided by specific advertising companies.
We may use analytics companies to gather information and aggregate
data from our website visitors such as which pages are visited and how often they are visited, and
to enable certain features on our websites. Information is captured using various technologies and
may include cookies.
We may use and disclose your activity information unless restricted
by this policy or by law. Some examples of the ways we use your activity information
Customizing your experience on the website including managing and
recording your preferences.
Marketing, product development, and research purposes.
Tracking resources and data accessed on the website.
Developing reports regarding website usage, activity, and
Assisting users experiencing website problems.
Enabling certain functions and tools on this website.
Tracking paths of visitors to this website and within this
Your Personal Information
This website may include web pages that give you the opportunity to provide us with personal
information about yourself. You do not have to provide us with personal information if you do not
want to; however, that may limit your ability to use certain functions of this website or to
request certain services or information.
We may use personal information for a number of purposes such
To respond to an email or particular request from you.
To personalize the website for you.
To process an application as requested by you.
To administer surveys and promotions.
To provide you with information that we believe may be useful to
you, such as information about health products or services provided by us or other
To perform analytics and to improve our products, websites, and
To comply with applicable laws, regulations, and legal
To protect someone's health, safety, or welfare.
To protect our rights, the rights of affiliates or related third
To keep a record of our transactions and communications.
As otherwise necessary or useful for us to conduct our business, so
long as such use is permitted by law.
We may use personal information to contact you through any contact
information you provide through this website, including any email address, telephone number, cell
phone number, text message number, or fax number. Please see the section below titled “
Our Online Communications Practices.”
We may also share personal information within the Company, and we may combine personal
information that you provide us through this website with other information we have received from
you, whether online or offline, or from other sources such as from our vendors. For example, if you
have purchased a product or service from us, we may combine personal information you provide
through this website with information regarding your receipt of the product or
Sharing Personal Information
We will only share your personal information with third parties as outlined in this policy
and as otherwise permitted by law.
We may share personal information if all or part of the Company is
sold, merged, dissolved, acquired, or in a similar transaction.
We may share personal information in response to a court order,
subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in
investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to
If you submit information or a posting to a chat room, bulletin
board, or similar “chat” related portion of this website, the information you submit along with
your screen name will be visible to all visitors, and such visitors may share with others.
Therefore, please be thoughtful in what you write and understand that this information may become
We may also share personal information with other third party
companies that we collaborate with or hire to perform services on our behalf. For example, we may
hire a company to help us send and manage email, and we might provide the company with your email
address and certain other information in order for them to send you an email message on our behalf.
Similarly, we may hire companies to host or operate some of our websites and related computers and
This website may permit you to view your visitor profile and related
personal information and to request changes to such information. If this function is available, we
will include a link on this website with a heading such as “My Profile” or similar words. Clicking
on the link will take you to a page through which you may review your visitor profile and related
Website and Information Security
We maintain reasonable administrative, technical and physical
safeguards designed to protect the information that you provide on this website. However, no
security system is impenetrable and we cannot guarantee the security of our website, nor can we
guarantee that the information you supply will not be intercepted while being transmitted to us
over the Internet, and we are not liable for the illegal acts of third parties such as criminal
Our Online Communication Practices
We may send electronic newsletters, notification of account status, and other communications,
such as marketing communications, on a periodic basis to various individuals and organizations. We
may also send email communications regarding topics such as general health benefits, website
updates, health conditions, and general health topics. We offer you appropriate consent mechanisms,
such as opt-out, for marketing and certain other communications. As examples, you may opt-out as
provided for in a specific email communication or contact us as described below in the section “
Contact Us.” Please be aware that opt-outs may not apply to certain types of communications, such
as account status, website updates, or other communications.
Information for Children Under 13
We will not intentionally collect any personal information from children under the age of 13
through this website without receiving parental consent. If you think that we have collected
personal information from a child under the age of 13 through this website, please contact us.
To contact us regarding this policy and our related privacy practices, please contact us
Privacy Office, PO Box 8006, Wausau WI 54402-8006
If you believe we or any company associated with us has misused any
of your information please contact us immediately and report such misuse.
The effective date of this policy is January 1, 2014.
We may change this policy. If we do so, such change will appear on
this page of our website. We will also provide appropriate notice and choices to you, on this
website and in other appropriate locations, based on the scope and extent of changes. You may
always visit this policy to learn of any updates.
Social Security Number Protection Policy:
Protecting personal information is important to UMR. It is our
policy to protect the confidentiality of Social Security numbers ("SSNs”) that we receive or
collect in the course of business. We secure the confidentiality of SSNs through various means,
including physical, technical, and administrative safeguards that are designed to protect against
unauthorized access. It is our policy to limit access to SSNs to that which is lawful, and to
prohibit unlawful disclosure of SSNs.