Texting terms of Use

This Texting terms of use applies when you give prior express consent to get text messages from us1. Text messaging may include one-time or recurring texts related to the following programs:

  • Healthcare reminders: Messages may include reminders such as preventive health screenings, flu shots, mammograms, colonoscopy, etc.
  • Benefit and plan information: Messages may include information about services covered under your plan, cost sharing, finding a network provider, alerts when a provider you have an appointment with is not in the network.
  • Pharmacy plan information: Messages may include important information about your pharmacy plan or authorization. 
  • Claims, billing and payment: Messages may include notifications that a claim has been received or processed, or a premium is due.
  • Programs and services: Messages may include information about programs that are available to you such as; diabetes, heart conditions, cancer care, wellness, weight management, quit smoking, etc.

We both agree that the way to end text messages is to reply STOP. You understand and approve that replying with STOP to one texting program may opt you out of all texting programs or you may receive a clarification text asking if you only want to opt out of that text program.

In all programs, you may text HELP for help. Text messages may be sent to your mobile number using an automatic dialing system. Message and data rates may apply. Text messaging may not be available from all carriers.

IF YOU NO LONGER WANT TEXT MESSAGES FROM US, YOU MUST REPLY STOP.

After you send a “STOP” request to us, we may stop sending you all text messages, or we may send you a message to clarify if you no longer want to get text messages from that program, or all texts. If you want to join again, just sign up as you did the first time, and we will start sending text messages to you for the programs you have signed up for.

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if the network is down. Factors beyond the power of wireless carriers may get in the way of message delivery. This may include the terrain, how close you are to buildings, foliage, weather, and your equipment. We and your wireless provider will not be liable for losses or damages that come from:

  • a message not delivered, a message delivered late, or
  • inaccurate or incomplete content in a text message. 

We are not liable for your use or reliance on the content of any text message.
We can deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages***
If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have questions about services or your plan, call the toll-free member number on your ID card.

These Terms of use are governed by Minnesota law, without reference to its rules regarding choice of law.

 

Privacy and security

Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes.

We recommend you use a password to protect the information on your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices. All above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Questions about the texting terms and conditions

  • Text messages may include one-time or recurring texts.
    These messages may include information about your benefits, programs, products, services, or tools.

  • Yes. You can choose the type of text messages you want.

  • When you choose a recurring text program, we will let you know how often we will send a text and the number of texts you will get. 

  • To stop receiving text messages, reply STOP to the text. 

  • Please update us right away if your mobile number changes. 

  • A personalized text message may help you take care of your health. These messages may include doctor’s appointment reminders, educational information or suggestions to help you lower your costs or improve your health. These messages are unique to you and may show medical or mental health conditions, such as pregnancy. When you choose personalized messages, the text messages may be seen by someone else who can get into your phone. We suggest you use a password.

  • Text messaging may not be available from all wireless providers. You may not get a message if your wireless network is down or you are not within a service range. We are not responsible for losses or damages because a text is not delivered, or it’s delayed. 

Footnotes

1We and Us means United HealthCare Services, Inc. and/or Optum, Inc. and their affiliated companies.

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